The Last of us S1:E4 - Can't view

[Scotty+76]

This is really weird, I have the full sky package including UHD and all the other bells and whistles. I have been watching The Last Of Us and all has been fine but when I try and watch Episode 4 I get a message saying I need to upgrade my package to watch it. I can watch Episodes 1,2,3,5 but not 4. Any thoughts on what might be stopping this episode from playing? I have tried a reboot on the box but no joy. 

[Tim+Adams]

Hi @Scotty+76 

That error message occasionally appears, sometimes it disappears if you switch off at the socket wait a few mins and then turn it on and try again. If that doesn't solve you'll need to contact Sky directly.

You can send an email to this address with the details viewerR@sky.uk 

Thanks,

Tim

[M3rk]

Hi @Scotty+76  i had this as well , but when trying to watch an episode of the white lotus, from memory I think I was getting the error when viewing via the continue watching rail , if I then searched for the show manually, as if I hadn't viewed it before , so not via playlist either, found it played it , it worked 👍