Technical fault error every few minutes

[Helen273]

Watching any live tv or sky programming getting blue screen and 'technical fault please try later' literally every 6 minutes.

Changing channel up or down brings the program back on, but same happens a few moments later.

Watching anything is unbearable, can only use other apps.

This has been happening for the past week since Sky eventually got around to restoring my missing TV guide/live tv.

Other apps running fine, connection test in Netflix shows 90mbps connection.

No problem with my broadband, two of us working online all week with no issues.

Cannot wait to be out of contract with Sky.

[Helen273]

Just to add, we've done the restart, unplug, etc etc it makes no difference .

[GD1]

@Helen273  It would siuggest a poor connection to the Glass TV.  How are you connecting to the router, over wifi or ethernet?

On your Glass TV open the netflix app, go to Get Help and run connection test, what speed is being reported?

[Helen273]

I already told you that in my post - 90mbps.

It isn't just the Glass, same is happening on both pucks. This is following on from my original issue as per my post.

[GD1]

@Helen273 m It woudl suggest wifi interference is an issue of Glass & pucks are affected, wifi is not infalable and can be prone top slow speeds and intereference.

If possible try connecting one device to the hub by ethernet while turning wifi off, see if this helps to improve things.

If yes then it may mean you need either to use power line adapters or wifi boosters.  If not then I woukd give Sky a call as they can check thing remotely and see how all the devices h=are performing and whether there is a high packet loss.

[Helen273]

Too much of a coincidence that this is only happening since the exact day and time that they 'fixed' my other issue.