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Discussion topic: Technical Fault

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This message was authored by: Anthog

Technical Fault

I am constantly getting a black screen after 15 mins saying "technical fault". Its been happening for the last couple of weeks. I have 'refreshed and restarted but its still happening irespective of live view or streaming. Anyone else experienced this? Help/advice appreciated. Thanks. 

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This message was authored by: GD1

Re: Technical Fault

Posted by a Superuser, not a Sky employee. Find out more

@Anthog  Who provides your broadbvand service?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Padam_Padam

Re: Technical Fault


@Anthog wrote:

I am constantly getting a black screen after 15 mins saying "technical fault". Its been happening for the last couple of weeks. I have 'refreshed and restarted but its still happening irespective of live view or streaming. Anyone else experienced this? Help/advice appreciated. Thanks. 


Are you with Hyperoptic broadband by any chance?

If not then it's likely to be a result of a poor broadband connection to the TV. Try using an ethernet cable instead of WiFi if possible or make sure your router is sending out a fast and stable enough signal for the TV to receive. 

Check the speed by opening the Netflix app, navigate to the get help menu and run a network check. 

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