Discussion topic: Technical Fault
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Message posted on ‎02 Jul 2024 10:20 AM
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Technical Fault
I am constantly getting a black screen after 15 mins saying "technical fault". Its been happening for the last couple of weeks. I have 'refreshed and restarted but its still happening irespective of live view or streaming. Anyone else experienced this? Help/advice appreciated. Thanks.
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Message posted on ‎02 Jul 2024 10:22 AM
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Re: Technical Fault
@Anthog Who provides your broadbvand service?
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on ‎02 Jul 2024 10:23 AM
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Re: Technical Fault
@Anthog wrote:I am constantly getting a black screen after 15 mins saying "technical fault". Its been happening for the last couple of weeks. I have 'refreshed and restarted but its still happening irespective of live view or streaming. Anyone else experienced this? Help/advice appreciated. Thanks.
Are you with Hyperoptic broadband by any chance?
If not then it's likely to be a result of a poor broadband connection to the TV. Try using an ethernet cable instead of WiFi if possible or make sure your router is sending out a fast and stable enough signal for the TV to receive.
Check the speed by opening the Netflix app, navigate to the get help menu and run a network check.
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