Discussion topic: TV guide not coming up on sky glass

This message was authored by: HughieEb1 · ‎03 Mar 2024

when i turn on sky glass there is no tv guide & everytime i go on playlist it tells me this programme is not available & also when i say hello sky nothing happens

This message was authored by: MarkGoldsmith · ‎03 Mar 2024

In the settings ensure that networked standby mode is set to ON and that overnight power saving mode is set to OFF.

once you have made these changes it may also be worth rebooting the TV by turning it off at the plug for a couple of minutes.

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This message was authored by: HughieEb1 · ‎03 Mar 2024

Yeah they was both on the right settings done a reboot but still nothing 🤷‍♂️🤷‍♂️

This message was authored by: MarkGoldsmith · ‎03 Mar 2024

Do you have any issues whilst watching any of the live channels on anything on the apps?

Sky Stream and Sky Broadband customer

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This message was authored by: Exiled-in-HH · ‎03 Mar 2024

@HughieEb1 What Sky TV subscriptions do you have?

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This message was authored by: Jporch316 · ‎04 Mar 2024

@HughieEb1

Fix for the voice activation not working

(it works, I've had to do it):

Switch tv to standby (either with remote, or with button on side of set)

Switch off at plug

Switch on at plug (no waiting necessary)

When red standby light comes on, press Home button on remote.

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43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.

Discussion topic: TV guide not coming up on sky glass

TV guide not coming up on sky glass

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