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Discussion topic: TV guide not coming up on sky glass

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This message was authored by: HughieEb1

Message posted on ‎03 Mar 2024 06:04 PM

TV guide not coming up on sky glass

when i turn on sky glass there is no tv guide & everytime i go on playlist it tells me this programme is not available & also when i say hello sky nothing happens

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎03 Mar 2024 06:40 PM

Re: TV guide not coming up on sky glass

Posted by a Superuser, not a Sky employee. Find out more

In the settings ensure that networked standby mode is set to ON and that overnight power saving mode is set to OFF.

 

once you have made these changes it may also be worth rebooting the TV by turning it off at the plug for a couple of minutes.

Sky Stream and Sky Broadband customer

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This message was authored by: HughieEb1

Message posted on ‎03 Mar 2024 06:59 PM

Re: TV guide not coming up on sky glass

Yeah they was both on the right settings done a reboot but still nothing 🤷‍♂️🤷‍♂️

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This message was authored by: MarkGoldsmith

Message posted on ‎03 Mar 2024 07:10 PM

Re: TV guide not coming up on sky glass

Posted by a Superuser, not a Sky employee. Find out more

Do you have any issues whilst watching any of the live channels on anything on the apps? 

Sky Stream and Sky Broadband customer

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This message was authored by: Exiled-in-HH

Message posted on ‎03 Mar 2024 11:45 PM

Re: TV guide not coming up on sky glass

@HughieEb1 What Sky TV subscriptions do you have?

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Message posted on ‎04 Mar 2024 07:35 AM

Re: TV guide not coming up on sky glass

Posted by a Superuser, not a Sky employee. Find out more

@HughieEb1 

Fix for the voice activation not working 

 (it works, I've had to do it):

Switch tv to standby (either with remote, or with button on side of set)

Switch off at plug

Switch on at plug (no waiting necessary)

When red standby light comes on, press Home button on remote.

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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