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Discussion topic: Stopping

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Avatar for Mark6508
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This message was authored by: Mark6508

Message posted on ‎24 Apr 2025 11:37 AM

Stopping

My sky glass tv freezes a lot and also goes off everyday 

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Avatar for MarkGoldsmith
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Superuser
This message was authored by: MarkGoldsmith

Message posted on ‎24 Apr 2025 12:06 PM

Re: Stopping

Posted by a Superuser, not a Sky employee. Find out more
@Mark6508 wrote:

My sky glass tv freezes a lot and also goes off everyday 

How do you have it connected to the internet via Wifi or ethernet?

 

What download speed do you get to your router?

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Superuser
This message was authored by: peter-marlow+1966

Message posted on ‎24 Apr 2025 01:09 PM

Re: Stopping

Posted by a Superuser, not a Sky employee. Find out more

I have  my sky glass tvs  connected  by ethernet  cables  and have never had  any issues  with  freezing personally, or on my puck, but i am on full  fibre to the property gigafast broadband  with sky  900mps 

P c marlow
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This message was authored by: peter-marlow+1966

Message posted on ‎24 Apr 2025 01:19 PM

Re: Stopping

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I have had my puck and 55inch gen 1 since November 2021, and my 55inch gen 2 since last month 

P c marlow
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