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Discussion topic: Sound problems

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Avatar for Al96
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This message was authored by: Al96

Message posted on ‎21 May 2025 10:07 PM

Sound problems

No sound icons showing on screen and sky remote not adjusting sound

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎21 May 2025 10:12 PM

Re: Sound problems

Posted by a Superuser, not a Sky employee. Find out more

Hi @Al96 

 

Power off at the mains for a few minutes in the first instance. If that doesn't work what happens if you say "hello Sky set volume to X".. also is this gen 1 or 2?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Anonymous

Message posted on ‎21 May 2025 10:55 PM

Re: Sound problems

@Al96 I've noticed my Glass does this from time to time. The volume bar doesn't appear but the sound level does adjust in my case. It tends to just clear itself after a few minutes and start working again on the rare occasions it has happened to me.

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