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Discussion topic: Sound issues on All channels

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This message was authored by: Pitottia

Message posted on ‎21 Nov 2025 05:53 PM

Sound issues on All channels

Is there any other customers who have sky glass and are having issues with sound. Our TV is having issues with the sound effecting All channels. It keeps disappearing on and off. We've tried to sort it by following they're help link. However this hasnt worked.
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This message was authored by: mikealanr

Message posted on ‎21 Nov 2025 06:23 PM

Re: Sound issues on All channels

Posted by a Superuser, not a Sky employee. Find out more

Hi @Pitottia 

 

What broadband speed are you getting and what speed is your glass getting? (You can check this in netflix> profile pic > get help? > Connectivity check).

 

Issues like this usually point to poor connectivity or low broadband speeds. You may find using ethernet cable or home plugs and turing WiFi off in settings may bring more stability.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Pitottia

Message posted on ‎22 Nov 2025 11:02 AM

Re: Sound issues on All channels

Hello

We had fibre broadband installed and sice then we've had issues on and off but the last 2 days it's been constant.

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This message was authored by: GD1

Message posted on ‎22 Nov 2025 11:10 AM

Re: Sound issues on All channels

Posted by a Superuser, not a Sky employee. Find out more
@Pitottia wrote:

Hello

We had fibre broadband installed and sice then we've had issues on and off but the last 2 days it's been constant.

Great, but what is the speed being reportedin the netflix app as requested by @mikealanr 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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