Sound glass tv

[Sonia14]

Hi All 

had a new glass tv delivered because the other one was faulty 

but the new tv the sound doesn't seem right very low compared to the old one.

could someone tell me where the sound should be coming from on the tv is it just the bottom.

thanks .

[Sonia14]

Thank you all I did put a complaint in but still no response 

Sonia 

[CoffeeDrinker]

Sky Glass has a 3.1.2 setup. The 3 = left, centre and right speakers at the bottom, with most dialogue coming from the centre. The .1 is the subwoofer. The last .2 are the two up firing speakers for Atmos height channels.

The sound should overwhelmingly be coming from the bottom of the TV, dialogue mostly from the centre for most viewing content. With Atmos content, the height channels should be reproduced from the top of the TV. In terms of directionality/imaging, don't expect miracles - the Glass TV is a reasonably good sounding set for its budget but don't expect the wraparound/above effect of a full 5.1/7.1/Atmos seperate speaker system.

[Sonia14]

Thank you for your support 

I was just going on the tv what was faulty the sound was great .

but on this new tv it's awful 😞 

[Ellie_TV]

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@Sonia14 wrote:

Thank you for your support 

I was just going on the tv what was faulty the sound was great .

but on this new tv it's awful 😞 

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Phone Sky and tell them. They should swap it for another one. It's possible you got a refurbished set as your replacement and it wasn't checked properly before being sent out. 

[Sonia14]

Thank you so much 

I didn't even know they did refurbished ones wow 😮 

I will ring them thank you 🤩 

[Ellie_TV]

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@Sonia14 wrote:

Thank you so much 

I didn't even know they did refurbished ones wow 😮 

I will ring them thank you 🤩 

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Yes, they often send out refurbished sets as replacements for faulty ones, or customers can purchase refurbished ones for less money than a brand new one.

If your original Glass TV was faulty from when you first got it then it should have been replaced with a brand new one. 

[Sonia14]

Wow thank you 🙏 

[Ellie_TV]

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@Sonia14 wrote:

Wow thank you 🙏 

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No problem. Hope you manage to get it sorted out. 🙂

[Sonia14]

Is there anyway of checking the speakers 

[Ellie_TV]

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@Sonia14 wrote:

Is there anyway of checking the speakers 

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Try opening the YouTube app and search for speaker test. Look for one that has a 5.1 audio test - this should play a sound through the main speakers individually - the left, right and centre speakers. 

If it doesn't sound like there's anything coming from one of the speakers then you definitely need to get the TV swapped. 

The upward speakers will only really be used if you play some Dolby Atmos programmes like Day Of The Jackal.

[Sonia14]

Is there only speakers at the bottom of the tv 

[Sonia14]

I am having to have the volume button half way up to here it right 

[Exiled-in-HH]

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@Ellie_TV wrote:

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@Sonia14 wrote:

Thank you so much 

I didn't even know they did refurbished ones wow 😮 

I will ring them thank you 🤩 

---

Yes, they often send out refurbished sets as replacements for faulty ones, or customers can purchase refurbished ones for less money than a brand new one.

If your original Glass TV was faulty from when you first got it then it should have been replaced with a brand new one. 

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Wouldn't you have to submit issues during the cooling off period to get a new Glass TV as a replacement?

[Sonia14]

It was faulty from day one so yes they was aware of it