Skystream one not updating

[Dreamer1]

I am trying to update my skystream one device and it keeps giving me an error message with no code and telling me my internet isn't connected. I've factory reset  the device, I've tried reconnecting internet, I've even hard reboot it and it still isn't letting me update it. What do I need to do to fix it?

[peter-marlow+1966]

You will need  to call sky  now as you have done a factory reset without the advice of an advisor, you will  have  removed  your  account  details  from  the puck  which  is why you are now having  problems, it does  say that if you do a factory reset  you will  lose your  personal  settings 

[TimmyBGood · Accepted solution]

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@Dreamer1 wrote:

I am trying to update my skystream one device 

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That's not hardware from Sky UK (part of Sky Group, a division of the Comcast Corporation)

It's a generic Android IPTV box, moulded in white plastic.

 

[Dreamer1]

It was doing this before the reset as well, which is why I factory reset the device.

[mikealanr]

Hi @Dreamer1 

Are you talking about Sky Stream (as in Sky Television product) or an android stream box or media player produced by dell?

Sky television don't have a product called Sky Stream One, but dell did. This forum is for Sky television products only.

Please can you clarify.

MikeAlanR

[Mark39]

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@Dreamer1 wrote:

I am trying to update my skystream one device....

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Skystream One Android TV boxes are nothing to do with Sky. 

[Dreamer1]

I wasn't aware of this. My mom bought the Dr ice when I was a child. I'm now 29. I looked  online and this was all I could find.

[Dazzasky]

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@Dreamer1 wrote:

It was doing this before the reset as well, which is why I factory reset the device.

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Do you even know what product you have @Dreamer1 You need to clarify if you want help. 

[Dazzasky]

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@Dreamer1 wrote:

I wasn't aware of this. My mom bought the Dr ice when I was a child. I'm now 29. I looked  online and this was all I could find.

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Even more confusing 😳

[TimmyBGood]

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@Dreamer1 wrote:

My mom bought the Dr ice when I was a child. I'm now 29.

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It's from about 2016.

Cheap 4K video chipsets (and a version of Android capable of running one) didn't exist much before then.

This also means the Android 5 it shipped with is long out of date, and it almost certainly cannot run anything much later.

[peter-marlow+1966]

Sky only do, sky q box, sky puck which  came out in 2021, and sky glass tvs, the gen 1 also came in 2021, and the gen 2 came out  in February of this year, or the other is now tv the puck is a small  black box that connects  to the tv by hdmi  lead and to the Internet  by  ethernet cable  of wifi

[peter-marlow+1966]

This is a sky puck 

 

[peter-marlow+1966]

If what you is the same as the photo timbgood has put up that is a u s important  from what I  have read on line so will not update  I  would gess 

[peter-marlow+1966]

What you have can out in 2017 and looks like it is no longer  available now, and it is nothing  to do with  sky uk i  am sorry  to  say