SkyGlass keeps crashing, even news programs freeze

[reallyFedup1]

SKYGLASS, crashes repeatedly. NO  help available from SKY.

[BenJoBanjo]

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@reallyFedup1 wrote:

SKYGLASS, crashes repeatedly. NO  help available from SKY.

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Have you checked the broadband speed your Glass is receiving? To do this, open the Netflix app, navigate to the get help menu and run a network check. What speed is reported?

[reallyFedup1]

apps run as normal, anything associated with SKY doesn't run at all. Sky News, Sky own movies and programs etc.....

Issue is not signal input.

[BenJoBanjo]

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@reallyFedup1 wrote:

apps run as normal, anything associated with SKY doesn't run at all. Sky News, Sky own movies and programs etc.....

Issue is not signal input.

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It could be signal input.

Have you checked the speed arriving at your Glass TV? What does the Netflix speed report show?

Glass needs a fast and stable network connection in order to function, particularly for the live channel streams. Apps can cope with fluctuations a bit better than the live streams, hence why I asked you to test your speed.

[reallyFedup1]

As I have said signal input is not the answer. Yes I checked on speed and satbility. I've since actually spoken to Sky who told me that other people have reported a similar issue with SkyGlass.

I have found my own solution, solution..and that is to get rid of Sky Glass and returning to a conventional TV setup.