SkyGlass charging for terrestrial television

[OneBenjamin]

So I got my Sky Glass TV on a four year payment plan. My entertainment package was a two year subscription. Now my entertainment package has expired I tried to cancel it, given I watch terrestrial television and use third party streaming apps only. Contradictory to what I was told when purchasing the Sky TV, I was informed that without the entertainment package I would have no access to live television. Effectively Sky charge their basic package just to watch free to view television. The television therefore would no longer be fit for purpose and would not provide the basic service of a TV unless I continue to pay a substantial Sky subscription for the next two years. Miss sold and poor service, DO NOT buy a sky glass! No matter how they sell it!

[GD1]

@OneBenjamin  I'm not sure what you expected when you bought a TV with Sky built in, it needs a active subscription to view any channels on the TV guide, however, without a subscription you can still use the apps and HDMI inputs to use a freview or freesat box.

[Exiled-in-HH]

Sky Glass TVs have a DTT tuner for FTA  channels ... in addition many DTT FTA channels can be accessed via the FTA broadcasters apps😉

Sky build an inconvenience aspect into Sky Glass TVs ... to use the DTT tuner you have disconnect the TV from the internet😟

[TimmyBGood]

---

@OneBenjamin wrote:

 Contradictory to what I was told when purchasing the Sky TV, I was informed that without the entertainment package I would have no access to live television.

---

With a continuing Sky account (but not a monthly subscription) the Digital Terrestrial Television tuner should be available, although broadband has to be disabled for this to function.

https://www.sky.com/help/articles/sky-glass-without-a-subscription 

There's also access to iPlayer and ITVX (obviously with broadband enabled)

There should never have been any implication that free-to-air service was available through a streaming EPG on a Glass television: that requires Freeview Play or the new Freely app, neither of which is ever likely to be on Sky hardware.

[OneBenjamin]

In all honesty I expected a reliable television that would compete on the market. That following purchase would give me the freedom to chose wether or not I would pay additionally fees for additional services. Neither of these have been provided, given relentless issues with the television now even in the final days to be told that there is no use to the TV really takes the biscuit.

[TimmyBGood]

---

@OneBenjamin wrote:

In all honesty I expected a reliable television that would compete on the market. That following purchase would give me the freedom to chose wether or not I would pay additionally fees for additional services.

---

Glass is bespoke hardware designed for consumption of Sky subscription services.  As the current prices indicate, it's really not intended to 'compete' at all.

That the page I linked to above describes Glass without a subscription as 'a normal TV' is something we've been challenging since launch in October '21.

[peter-marlow+1966]

You cam plug a digital  tv aerial  in and trun off the Internet  to watch terrestrial  tv that is what it's  there for if you  lose  the Internet, or if you have by chance  an old satellite dish  on your wall then get a freesat  box  and you can record  on that to and it still has plus 1 channels  to

[Exiled-in-HH]

---

@OneBenjamin wrote:

In all honesty I expected a reliable television that would compete on the market. That following purchase would give me the freedom to chose wether or not I would pay additionally fees for additional services. Neither of these have been provided, given relentless issues with the television now even in the final days to be told that there is no use to the TV really takes the biscuit.

---

Your misunderstanding has been addressed in the previous posts🤔