Hi @Sarah933
Power your glass off at the mains. While off power cycle your router and when back up and running and WiFi available power your Glass back on.
Failing that you will need to give some more information such as is this a new install? Or has it been working previously? Who is your ISP etc? Remember we are fellow customers on the community and no nothing about your set up unless you tell us.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
