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Discussion topic: Sky tv saying no connection to internet

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This message was authored by: Ellie133

Message posted on ‎19 Nov 2024 09:12 PM

Sky tv saying no connection to internet

My sky tv saying no internet connection!!!!??

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎19 Nov 2024 09:14 PM

Re: Sky tv saying no connection to internet

Posted by a Superuser, not a Sky employee. Find out more

@Ellie133  Which service do you have?  Sky Q, Sky stream or Sky Glass?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Ellie133

Message posted on ‎19 Nov 2024 09:14 PM

Re: Sky tv saying no connection to internet

Sky glass

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Message posted on ‎19 Nov 2024 11:06 PM

Re: Sky tv saying no connection to internet

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ellie133 

 

Try the troubleshooting steps outlined here: https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Fothergill1

Message posted on ‎20 Nov 2024 11:15 AM

Re: Sky tv saying no connection to internet

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ellie133 On the odd occasion this has happened to my stream puck I do the following and it has always worked:

 

Put your Glass to Standby and then unplug both your Glass TV and router.  Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your glass TV back in and when that has also rebooted it will hopefully have connected to the internet again.

 

Good luck

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