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Discussion topic: Sky tv doesn’t work

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This message was authored by: Jim75r

Sky tv doesn’t work

Awful sky glass. Constantly freezing

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This message was authored by: Jim75r

Re: Sky tv doesn’t work

Have sky fibre. Regulrly drops from 300mbps to 60 until reset. Needing to donthat every few days. 

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This message was authored by: Jim75r

Re: Sky tv doesn’t work

Service is a waste of money

This message was authored by: Jporch316

Re: Sky tv doesn’t work

Posted by a Superuser, not a Sky employee. Find out more

@Jim75r wrote:

Have sky fibre. Regulrly drops from 300mbps to 60 until reset. Needing to donthat every few days. 


That would be why your sky glass keeps freezing. Maybe worth troubleshooting your internet connection with sky customer services 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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This message was authored by: Jim75r

Re: Sky tv doesn’t work

60mps should still be enough. Sky glass is appalling as is the customer service. Like so many others I would not recommend. This is after multiple engineer visits. 

This message was authored by: Jporch316

Re: Sky tv doesn’t work

Posted by a Superuser, not a Sky employee. Find out more

@Jim75r wrote:

60mps should still be enough. Sky glass is appalling as is the customer service. Like so many others I would not recommend. This is after multiple engineer visits. 


My glass unit never freezes ..... I would hazard a guess that on top of the slowdown you are getting brief internet dropouts which is affecting your glass tv 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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This message was authored by: Jim75r

Re: Sky tv doesn’t work

You'd expect the engineers to have identified and resolved? This is my second unit. I purchased fibre as this was happening on a copper connection. Still not resolved. 

This message was authored by: MarkGoldsmith

Re: Sky tv doesn’t work

Posted by a Superuser, not a Sky employee. Find out more

@Jim75r wrote:

You'd expect the engineers to have identified and resolved? This is my second unit. I purchased fibre as this was happening on a copper connection. Still not resolved. 


The network drops would be related to your home network not the Glass Tv. There are numerous things that will cause interference with people WiFi networks that are out of the control of the ISPs. The best most ISPs would offer is an higher tier booster type package where they may provider WiFi extenders or a better router. Typically the standard routers that come from an ISP are cheap and basic and there are many external factors that cause WiFi network interference. 

Where is your router positions? Is it out in the open? Not on the floor? Away from radiators?

 

Have you tried connecting via Ethernet instead of WiFi ( or indeed vice versa if you can currently using Ethernet)?

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This message was authored by: Exiled-in-HH

Re: Sky tv doesn’t work

Is your router's sync speed varying?

 

If so it would be an issue for Openreach to resolve😉

 

Sky Stream needs a stable connection between router and internet ... for there to be a stable connection for Stream device to have a stable connection to the Sky Servers🤔

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This message was authored by: Jim75r

Re: Sky tv doesn’t work

A question you'd expect the so called engineers to resolve.  The service and quality and lack of resolutions have been ongoing 

This message was authored by: TimmyBGood

Re: Sky tv doesn’t work

Posted by a Superuser, not a Sky employee. Find out more

@Jim75r wrote:

This is after multiple engineer visits. 


Visits from Openreach or Sky?

 

Openreach personnel have nothing to do with Glass hardware.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Jim75r

Re: Sky tv doesn’t work

Yes had open reach and sky engineers. 

This message was authored by: Exiled-in-HH

Re: Sky tv doesn’t work

Why did Sky engineers visit ... what did they look at?

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This message was authored by: Jim75r

Re: Sky tv doesn’t work

The router is 5m away in line of sight. 

This message was authored by: Exiled-in-HH

Re: Sky tv doesn’t work

So the Sky engineer came to measure the distance from the router to the Sky Glass TV?

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