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Discussion topic: Sky sports news. Breaking news banner

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This message was authored by: pete1986andrew

Sky sports news. Breaking news banner

  • Evening everyone, anyone else notice the breaking news banner on sky sports news moving really jittery on sky glass and SkyStream I have a sky glass gen 2 I've mentioned in the sky it just needs escalating to the right people so I'm hoping writing this will help escalate it to the right people because they're saying it's a broadcast issue and they need to get a hold of the channel because people in the call centre have had it on their TVs as well Pete 

 

 

 

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This message was authored by: Fothergill1

Re: Sky sports news. Breaking news banner

Posted by a Superuser, not a Sky employee. Find out more

@pete1986andrew  Hi Pete, your best bet is to report the issue to the Viewer Relations team by emailing them at viewerR@sky.uk  providing them with as much information as possible.  They will acknowledge your email and look into the issue for you.  They usually also provide feedback to you after a few days.

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This message was authored by: Jporch316

Re: Sky sports news. Breaking news banner

Posted by a Superuser, not a Sky employee. Find out more

@pete1986andrew wrote:
  • Evening everyone, anyone else notice the breaking news banner on sky sports news moving really jittery on sky glass and SkyStream I have a sky glass gen 2 I've mentioned in the sky it just needs escalating to the right people so I'm hoping writing this will help escalate it to the right people because they're saying it's a broadcast issue and they need to get a hold of the channel because people in the call centre have had it on their TVs as well Pete 

 

 

 

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I find using vivid or extra vivid mode on the gen 2 makes a lot of on screen graphics shimmer and vibrate especially bright colours and on YouTube .

 

maybe when watching and seeing this press the "3 dot" button and you should get the in picture menu. Try changing to a different screen setting and see if the issue still occurs 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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This message was authored by: pete1986andrew

Re: Sky sports news. Breaking news banner

Thank you so much for your help! I've emailed them. I'm just waiting on reply


@Fothergill1 wrote:

@pete1986andrew  Hi Pete, your best bet is to report the issue to the Viewer Relations team by emailing them at viewerR@sky.uk  providing them with as much information as possible.  They will acknowledge your email and look into the issue for you.  They usually also provide feedback to you after a few days.


 

This message was authored by: JHudson1988

Re: Sky sports news. Breaking news banner

Yes Sky Sports News is glitching every 2 seconds or so for me on Sky Glass & Sky Stream since yesterday. All other channels are fine.

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This message was authored by: pete1986andrew

Re: Sky sports news. Breaking news banner

I have lodged it with sky and with the programs  broadcaster. Hopefully they will fix it not sure how long it will take. The more people that say about it the quicker it will probably get done Pete 

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