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Discussion topic: Sky software details page

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This message was authored by Yorkiecherry This message was authored by: Yorkiecherry

Sky software details page

Why is the page on the website out of date with details of latest software?

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This message was authored by GD1 This message was authored by: GD1

Re: Sky software details page

Posted by a Superuser, not a Sky employee. Find out more

@Yorkiecherry  As we are customers here we can't tell you as we don't have control over any website updates.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky software details page

Posted by a Superuser, not a Sky employee. Find out more

Only a guess, but in most likelihood that page may contain the software version that most devices are on.

 

As Sky roll out software updates in batches to avoid all customers potentially experiencing unknown bugs, the number of devices that have the latest software version is only slowly increase. Its possible Sky have a percentage threshold, say like 51% or something like that that they use to determine what software version is put on that website. There isn't much point updating the website with the software version if only a minority of customers are actually egilible to have that software version.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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Yorkiecherry
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This message was authored by Yorkiecherry This message was authored by: Yorkiecherry

Re: Sky software details page

Thank you.

 

I meant Sky's own website. 

Yorkiecherry
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This message was authored by Yorkiecherry This message was authored by: Yorkiecherry

Re: Sky software details page

Thank you.

I think what you say makes sense.

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