19 Nov 2023 12:13 PM
Why is the page on the website out of date with details of latest software?
19 Nov 2023 12:18 PM
Posted by a Superuser, not a Sky employee. Find out more@Yorkiecherry As we are customers here we can't tell you as we don't have control over any website updates.
19 Nov 2023 12:52 PM
Posted by a Superuser, not a Sky employee. Find out moreOnly a guess, but in most likelihood that page may contain the software version that most devices are on.
As Sky roll out software updates in batches to avoid all customers potentially experiencing unknown bugs, the number of devices that have the latest software version is only slowly increase. Its possible Sky have a percentage threshold, say like 51% or something like that that they use to determine what software version is put on that website. There isn't much point updating the website with the software version if only a minority of customers are actually egilible to have that software version.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
19 Nov 2023 01:23 PM
Thank you.
I meant Sky's own website.
19 Nov 2023 01:24 PM
Thank you.
I think what you say makes sense.