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Discussion topic: Sky glass

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Avatar for Debs51
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This message was authored by: Debs51

Message posted on ‎22 Nov 2025 07:54 PM

Sky glass

Had a replacement on my sky glass on the 23rd October . Tried to link it to my account and it won't link. Have called so many times and they keep telling it's going to take a few days then a week then two weeks. I'm still waiting. It's unacceptable . 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎22 Nov 2025 08:38 PM

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @Debs51 

 

We are fellow customers here on the community. Issues with accounts sometimes need resolving by back end teams and these work of a ticketing system.

 

If you believe sky aren't providing you with the the standard of service expected the best course of action is to raise a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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