0

Discussion topic: Sky glass

Reply
Avatar for Ry7
Level 0 icon
What's this?
This message was authored by: Ry7

Message posted on ‎15 Oct 2025 07:57 PM

Sky glass

My sky glass isn't staying contented to the wifi for the last 2 days leaving me with no wifi or tv 

Report post
Post 1 of 3
93 Views
0 Likes
Reply
Reply

All Replies

Confetti Ring
Avatar for Jporch316
Level 14 icon
What's this?
Superuser
This message was authored by: Jporch316

Message posted on ‎15 Oct 2025 08:19 PM

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ry7 

 

try turning your glass tv off at the mains by pulling the plug for a few minutes 

 

also since same with your internet router 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
Report post
Post 2 of 3
82 Views
0 Likes
Reply
Confetti Ring
Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎15 Oct 2025 08:19 PM

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ry7 

 

Go in to settings > start up and standby and Turn ON "Networked standby mode" and turn OFF "Overnight power save" and see if that helps.

 

You also don't say who your ISP is, but EE seems to be having issues with their Smart Hub Plus and Sky kit at the moment. I've just been swapped to a Smart Hub Pro and disconnect issues id been suffering for a few months were resolved instantly.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 3 of 3
78 Views
0 Likes
Reply
Reply