@gowen You're not talking to Sky and they won't be able to fix anything opn the back of a community post. For the most part these issue are usually wifi related.
How is your TV connected to your hub? On the Glas TV open the netflix app and go to Get Help, run the connection test, what speed is being reported?
Anytthing less than 25mbps for HD & 35mbps for UHD will cause such issue, poor wifi will also cause this issue.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
