Hi @jocelynpeter1
We are fellow customers here on the community. Are you with Sky broadband and saying you are having trouble with brosdbsnd? I have a Sky Glass and 4 Pucks with EE and don't have such issues.
Usually a reboot will clear temporary faults. Connecting via ethernet or homeplugs and turning WiFi off in settings on Glass may provide more stability. Glass needs stable broadband and Sky recommend a minimum of 25Mbps for HD and 30Mbps for UHD.
If you provide the community more information about the issues you are facing we will do our best to helps or you need to complain to Sky.
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
