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Discussion topic: Sky glass

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Avatar for John1772
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This message was authored by: John1772

Message posted on ‎13 Mar 2024 06:25 PM

Sky glass

Sky glass picture is pixilated, system keeps freezing and buffering, switches off randomly whilst watching a programme when you pause it goes back to the beginning of the programme, when you record a programme it won't play back , keep getting oops this is embarrassing messages daily, channel 4 loads then the TV switches off , 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎13 Mar 2024 06:33 PM

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @John1772 

 

How is your Glass connected to the internet? And what's your connection speed? Connecting via ethernet and switching off WiFi in the Glass settings will likely give you a more stable experience.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: PaulKCMF

Message posted on ‎13 Mar 2024 06:34 PM

Re: Sky glass

Sounds like Wifi in use and the channel is either congested or you have the router set to auto channel and its moving channel regularly which can cause issues on playback. We have our router on a fixed channel but can connect via ethernet directly as a back up if needed but as we have a Mesh WiFi setup we see very little issue on the wifi to our glass.

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