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Discussion topic: Prime video app on sky glass

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This message was authored by Dtwoods2001 This message was authored by: Dtwoods2001

Prime video app on sky glass

Not happy I have tried everything even followed the troubleshooting guide which was no help at all. 

I go to select prime video and all i get is the blue screen with the prime logo and it will not load any further from there. i have done a hard reset and i have refreshed the apps and all other suggestions but i still get stuck on the same blue prime video screen. there is no options to get in contact with anyone when you go through the troubleshoot guide or through the contact us link and after having three replacement sky glass tvs through various faults im beggining to think signing up with sky glass was one of the biggest mistakes i have ever made.

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Prime video app on sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Dtwoods2001 

I have escalated your post to the online sky community team 

 

please look out for a chat bubble icon to begin the support 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Prime video app on sky glass

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Dtwoods2001 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Prime video app on sky glass

Are you  signed  up to amazon prime? On there we'd site 

Dtwoods2001
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This message was authored by Dtwoods2001 This message was authored by: Dtwoods2001

Re: Prime video app on sky glass

Yes I'm signed up to amazon prime and have been for a number of years. I have had this issue before but I have always just reset the tv or refreshed the apps and that normally does the trick but for some reason it's not responding to anything.

This message was authored by Addie15 This message was authored by: Addie15

Re: Prime video app on sky glass

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

This message was authored by Grebe9 This message was authored by: Grebe9

Re: Prime video app on sky glass

I have been having a similar problem sinvce early December, only I get a black screen.  I can get Prime on the Puck in my bedroom but not on the main Sky Glass TV.  I have spoken to Cutomer Services numerous time but they tell me it's a problem that Amazon need to fix

This message was authored by daisyb123 This message was authored by: daisyb123

Re: Prime video app on sky glass

Hi I am having the same issue with sky glass! I have called them 3 times regarding a black screen when trying to load prime tv! I have been told to contact Amazon now which is impossible to do! I am very annoyed now pay all this money for sky glass and it doesn't work properly sky Q was much more efficient! I have been with sky for over 25 years! Seriously thinking of leaving now!

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