Hi @Kirstymarvin
Power your TV off at the mains for at least two minutes and power it back on as this should clear any software glitches which can cause the line. If this doesn't work try leaving it unplugged overnight.
If neither of these work you will need to call sky and claim under warranty as it's likely a hardware fault. We are fellow customers here on the community.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
