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Discussion topic: Sky glass won’t connect to broadband

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This message was authored by usernameBG This message was authored by: usernameBG

Sky glass won’t connect to broadband

New sky glass delivered yesterday - have broadband throughout house and on other TV's with sky but sky glass will not connect to broadband. 
have tried unplugging everything / resetting tv which still comes up with the same 'unable to connect' screen.

Ive called sky and keep getting told to turn off and on and check passwords - all of which we've done! So frustrating - any ideas? 

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usernameBG
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This message was authored by usernameBG This message was authored by: usernameBG

Re: Sky glass won’t connect to broadband

To add we have gigaclear WiFi 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Sky glass won’t connect to broadband

As a test have your tried connecting using Ethernet?

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