0

Discussion topic: Sky glass tv

Reply
Avatar for Clairesowdy
Level 0 icon
What's this?
This message was authored by: Clairesowdy

Message posted on ‎24 Aug 2024 06:44 PM

Sky glass tv

Sky glass tv Apps not working doncaster Dn4?
Report post
Post 1 of 3
502 Views
Reply
Reply

All Replies

Avatar for mikealanr
Level 11 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎24 Aug 2024 06:57 PM

Re: Sky glass tv

Posted by a Superuser, not a Sky employee. Find out more

@Clairesowdy 

 

You will need to provide a bit more detail. What apps aren't working? Is live TV working? Who is your ISP? What steps have you tried to resolve (like power off at mains for a few minutes). We are fellow subscribers and not Sky, so we don't know anything about your set up unless you tell us!

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 3
498 Views
Reply
Avatar for MarkGoldsmith
Level 14 icon
What's this?
Superuser
This message was authored by: MarkGoldsmith

Message posted on ‎24 Aug 2024 08:03 PM

Re: Sky glass tv

Posted by a Superuser, not a Sky employee. Find out more

Have you tried rebooting the Glass TV?

 

If your device is on software version QS28:

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

If you don't have software version QS28 yet, then to reboot the device you need to turn it off at the plug for 2 minutes.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 3 of 3
474 Views
0 Likes
Reply
Reply