@Carlos1001 If your broadband is active have you considered using ethernet from the TV to the Hub?
Can you open any apps on Glkass? If so open netflix, go to Get help and run the connection test, what speed is being returned?
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
