Hi @Kay39
This sounds like it could be internet quality. How is your Glass connected to the internet and what speed is your connection? Glass needs 25Mbps for HD and 30Mbps for UHD.
The connection between the Glass and router also needs to be stable. You can check your speed by opening netflix, open the left hand menu, scroll down and across to 'get help' and select check network.
The general advice here would be to connect via ethernet or homeplugs and turn WiFi off in the glass settings.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
