12 Sep 2024 07:36 AM
Morning, we have had sky glass for a good few months now but every morning it takes ages to turn on! I've turned off the night standby but once it's on it's fine but getting it on is the issue, every morning it takes me a good hour messing around with it just to get it on, is there anything I can do to solve this issue? The button on the tv that is normally red is sometimes blue I'm not sure if this means anything or what..
12 Sep 2024 09:53 AM
Posted by a Superuser, not a Sky employee. Find out moreHi @Berry2024Your puck may just be losing the network connection when it is in standby so go into the Settings > Start up & standby menu and make sure that the option for "Networked standby mode" to ON. Do not turn off your Glass at the wall socket just use the remote on/off and leave it in standby mode when not in use.
Good luck 🤞
14 Sep 2024 06:11 AM
thank you it didn't seem to be this but I have called Sky and they are in the process of sorting it out now😊