Sky glass turns off

[Lindsey92]

Hi my sky glass tv keeps turning off part way through a program - i dont mean the sleep timer or it goes off after no activity i mean it actually just turns off even after 2 minutes of watching something 

[Jporch316]

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@Lindsey92 wrote:

Hi my sky glass tv keeps turning off part way through a program - i dont mean the sleep timer or it goes off after no activity i mean it actually just turns off even after 2 minutes of watching something 

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Hi 

I have escalated your issue to the sky online support team .... please keep a lookout for an invitation to chat 

[Greenfingers001]

Thanks for escalating this. We’ve sent Lindsey92 an invite to chat.

[Tom-W19]

Hi @Lindsey92 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.