Sky glass switches off when we select the prime video app

[Brian8879]

My sky glass turns itself off when we try and select prime the prime video app. It happens consistently every time we try. 

it used to work. This started about a week ago. Rebooting the Sky glass does not make a difference. 

[Chrisee]

@Brian8879 that is a strange issue getting a black screen when opening the prime app is reported but not a unit going into standby. However I can see that your post has been escalated to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted.

Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Lisa-P1987]

Hi there @Brian8879 , your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Cjamber]

Hi I have the same issue when loading Apple TV + app. 

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.