Sky glass, sky puck and sky remotes issues

[Sukh2]

Hi

We have every issue under the sun. The sky glass froze on the Home Screen yesterday and every time you pressed a button on the remote the sky glass turned off. Followed the guides online and restarted sky glass, same issue kept happening. Phoned sky and done a factory reset, it worked for a little while but the sound was like they were talking under water, a few hours later same thing frozen on Home Screen and every time you pressed a button on the remote turned off.

the sky puck is stuck on the Home Screen and when you press a button on the remote it's like all the buttons are mixed up e.g the right button is doing what the 3 dots does.

both controls are not communicating with the sky glass or puck, I've tried both of them on each, I've replaced the batteries for new ones, I've done the 4 and 6 and 7 and 9 and 1 and 3 and nothing. The controls work because the light comes on and it lets me do the volume up and down.

we have the sky glass stuck on the factory reset "press continue" screen but we can't.

the sky puck is stuck on the Home Screen and two remotes where I can just do the volume up and down and that's it.

everyone's watching tv on their phones

[Sukh2]

My number 3 button on the remote is now turning the volume up

[MarkGoldsmith · Accepted solution]

Some things to try

Reset the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

[Sukh2]

Thanks it's sorted out the sky puck remote

tried it on the sky glass one but did not work. The 3 is turning the tv to standby and the 7 and 9 are turning the volume up and down

[Sukh2]

And just a few minutes later the Sky Puck remote has gone haywire, pressed the home button and it changed the channel down