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Discussion topic: Sky glass set up

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This message was authored by andy290670 This message was authored by: andy290670

Sky glass set up

Just had the sky glass tv, stand and 2 pucks delivered so what do i do now, we are moving from virgin wifi to sky wifi so will someone come out to set it all up??

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Sky glass set up

Posted by a Superuser, not a Sky employee. Find out more

@andy290670  Everthing to do with glass/stream is self setup, no one comes out the only thing the courier should have done if you had paid for the service was to setup the tv on to the table stand


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This message was authored by Mark39 This message was authored by: Mark39

Re: Sky glass set up

Posted by a Superuser, not a Sky employee. Find out more
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky glass set up

Posted by a Superuser, not a Sky employee. Find out more

@andy290670 wrote:

 will someone come out to set it all up??


That's never been part of the deal.  Unboxing of the Glass television, mounting on the stand and packaging removal used to be included but is now only available under the extra cost (£45) 'Premium Delivery' option which needs to be added to the order in advance.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Chasloyal This message was authored by: Chasloyal

Re: Sky glass set up

If I can instantly clock when someone is deliberately trolling folk in here with their 'contribution' then surely the forum veterans must also realise what they're up to? 🤔

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky glass set up

Posted by a Superuser, not a Sky employee. Find out more

Also it doesn't matter who your internet is with you can set it up on any connection with any provider .....

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43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky glass set up

Posted by a Superuser, not a Sky employee. Find out more

@Chasloyal wrote:

 

when someone is deliberately trolling folk in here

 


That's a rather big assumption.  Glass delivery terms are not only unclear but have also changed substantially since launch, and most online information is now incorrect.  In addition, the significant difference between the Glass/Stream business model and that used by Sky for three decades before then isn't necessarily obvious: it's not particularly unreasonable to think the Sky personnel in the Sky-logoed vans with the Sky ladders on top probably also provide installation, maintenance and troubleshooting support for the latest Sky-brand television products (which they don't)

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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