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Discussion topic: Sky glass remotes buttons mixed

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This message was authored by Elaine12 This message was authored by: Elaine12

Sky glass remotes buttons mixed

My sky glass remote isn't working properly, seems like some buttons are mixed and unable to fix the problem. 

I have done 7 and 9

4 and 6

1 and 3 

 

this still hasn't fixed the problem 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Sky glass remotes buttons mixed

Posted by a Superuser, not a Sky employee. Find out more



This sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

Sky Stream and Sky Broadband customer

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Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Sky glass remotes buttons mixed

Posted by a Superuser, not a Sky employee. Find out more



This sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by KH73 This message was authored by: KH73

Re: Sky glass remotes buttons mixed

Just as twisting the RC like a dishcloth seemed mad i tapped RC on my knuckles (lightly) and it came back to normal

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