Sky glass remote

[peach81]

Good Afternoon,

I have a sky glass tv but didn't get on with it so reconnected my Sky Q. I was told I needed to use the two remotes, one to turn the tv on and the other to control the sky box.

The sky q remote broke so my partner connected the sky glass remote to the box which worked but now we cannot disconnect the remote to reconnect to the sky glass. We need to do this because we now cannot alter the volume or control the tv. We have a firestick connected but we can't get scroll the tv down to the connected port to be able to turn the firestick on.

Any advice on how to get this working would be very much appreciated. We've done the usual numbers like sky tell you too but still not working.

Many thanks.

[mikealanr]

Hi @peach81 

Not sure if you have had a replacement Q remote yet, but the set up instructions for Q on Glass TV state:

1. On your Sky Q remote, press and hold 7 and 9 together for three seconds.

2. Repeat the steps on your Sky Glass remote. Press and hold 7 and 9 together for three seconds.

3.Turn your Sky Q box off at the mains.

4.Press and hold 1 and 3 together for three seconds on your Sky Glass remote and follow the on-screen steps to pair your remote.

5. Once you get the ‘Your remote is now connected’ message, check that the volume button controls the volume on your Sky Glass TV.

6.Turn your Sky Q box back on at the mains and wait for it to finish its restart.

7.Once it’s completed, turn your Sky Glass TV off at the mains.

8.On your Sky Q remote, press and hold 1 and 3 together. The red light at the top of the remote will flash twice.

9.Turn your Sky Glass TV back on at the mains.

10.Select the HDMI channel for your Sky Q box on your Glass TV.

11.Complete the pairing of the Sky Q remote to your Sky Glass TV, by typing in ‘Sky’ as the make of TV and using option 4 of 4.

https://www.sky.com/help/articles/connect-q-to-glass

I'd suggest turning the Q box off and trying the unpair and repair process

MikeAlanR

[peach81]

Thank you I shall give it a try and let you know ☺️

[peach81]

It didn't work unfortunately. I shall ring sky tomorrow and see what they say.