Discussion topic: Sky glass remote not working

This message was authored by Mariaa056 This message was authored by: Mariaa056

Sky glass remote not working

My TV will not turn with the remote I have charged the battery and I still don't get the TV to turn on 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky glass remote not working

Posted by a Superuser, not a Sky employee. Find out more

Try Re-Pairing the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

If it is still not working have a look at the following guides:


Another thing to try is removing the batteries for 24 hours from the remote before putting them back in.

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue

NOT a Sky Employee


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