19 Mar 2023 12:20 PM
Basically what it says in the title. Up, down, left and right button not working at all, as well as certain numbers. I've tried everything and it's just not working.
20 Mar 2023 12:55 AM - last edited: 20 Mar 2023 12:58 AM
Posted by a Superuser, not a Sky employee. Find out moreUnfortunately there is a fault with many of the remotes as Sky received a bad batch from the manufacturer. There is a huge thread here (along with many others) about the problem:
https://helpforum.sky.com/t5/Glass-Stream/Stream-remote-completely-unresponsive/m-p/4197584#M77629
As strange as it sounds, the one fix that has worked for a number of people (including me, twice) is to hold the remote at both ends and gently twist as though you were wringing out a cloth.
Even if this fix worked I would still phone Sky and request a replacement. Also, in the short term, if you have access to a Sky Q remote it will work with Glass or Stream.
Good luck 🤞