Sky glass programs stop start stop start

[Wayne+1976]

Is any1 else got a problem with sky glass and puck stop starting stop starting  ? 

I reported it to sky but they just told me to keep eye on it .

[Padam_Padam · Accepted solution]

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@Wayne+1976 wrote:

Is any1 else got a problem with sky glass and puck stop starting stop starting  ? 

I reported it to sky but they just told me to keep eye on it .

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Most likely an issue with the broadband signal being received by the TV and puck. Have you done a speed test via the network check option on the Netflix app?

[MarkGoldsmith]

In addition to the speed test mentioned by @Padam_Padam , how do you have the Glass and Puck connected to your network via Wifi or Ethernet?

[Wayne+1976]

Speed check done WiFi/sky broadband all speeds running well ,  I only have a problem with 2 channels 

[Padam_Padam]

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@Wayne+1976 wrote:

Speed check done WiFi/sky broadband all speeds running well ,  I only have a problem with 2 channels 

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Which channels? Everything comes via the same broadband connection so it's a little strange that only two channels are affected. UHD live streams require more bandwidth than HD. 

What speed are you receiving?

[Wayne+1976]

Itv and gold 

[Padam_Padam]

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@Wayne+1976 wrote:

Itv and gold 

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There's nothing different about those channels than any of the other HD live streams. 

What speed does the Netflix speed test show is being received by your devices?

To run the speed test, open the Netflix app, navigate to the get help menu and select network check. 

[MarkGoldsmith]

I suppose it could in theory be an issue with those specific streams but i would expect to see more posts on this forum of other customers having the same issue on those 2 channels if it was that