Sky glass not working

[Nia7]

When we try and go onto sky glass we have this error message

Sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured that we are risking hard yk fix the problem.

We have been getting this message for a couple weeks now.

[Gincap]

Unplug the TV give it 5 minutes and reboot hopefully this will clear any software issues. Also check your WiFi quality you can do this in settings. If your WiFi is weak then look at hard wiring with an Ethernet cable to your router.