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Discussion topic: Sky glass not connecting to WiFi properly

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Avatar for KayleighC912
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This message was authored by: KayleighC912

Message posted on ‎17 Aug 2025 08:16 PM

Sky glass not connecting to WiFi properly

Sky glass box is saying there is no internet connection when the internet is working fine for every other device. Have tried restarting the WiFi and unplugged and replugged everything back in correctly. Tried turning the tv off for a while and back on and even plugged the sky glass box into the Ethernet cable directly to the WiFi and it is still saying the same thing that where is an issue with my WiFi when there is no issue on any other device. 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎17 Aug 2025 08:30 PM

Re: Sky glass not connecting to WiFi properly

Posted by a Superuser, not a Sky employee. Find out more

Hi @KayleighC912 

 

Who is your ISP? There seems to be an ongoing issue with EE routers at the minute. I am seeing this problem and the only way to resolve is reboot the router.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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