Technical Fault with Channel

[CJ1943]

Hi, I have Sky Glass and I have 1GB internet. TV says excellent WiFi connection and then f I want to watch YouTube or Netflix all works well. Randomly it will stop connecting to tv channels saying there is a technical fault.

All the streaming apps work but the tv channels won't unless I restart?

Any ideas on what is causing this as internet. Is working perfectly fine.

Thanks in advance 

Cynthia 

[DJeff80]

I have the exact same problem... it's been going on for over a week now... it's really really annoying having to reset the TV every time you swap from Netflix etc back to normal tv 

[Hunter2660]

Best bet would be to log out of any app you are using, rather than going direct to the home screen, before selecting a live channel. The reason being is the app you were using is still open in the background, and this causes issues.

[CJ1943]

Thanks for advice I’ll ensure the family exit this way but be I retesting ti see if it is an issue going forward generally .

[Mjji]

I have the same problem so I am going to send it back and go back to sky q I think Sky Glass, is  rubbish. Sky q is way better. And I known in 2029 Sky q is going to be shut down. So I will go somewhere else. That will be breaking My record of staying the a Company for 30 plus years.