@turnesjt wrote:
Same problems here
sky's response....go and find a faster broadband supplier.
**bleep**?
Useless.
clearly a problem with the tv that Sky is trying to bury.
If you have it conencted via Wifi, then the correct next step is to disable the Wifi in the Sky Glass serttings and conenct via an ethernet cable. Its always worth rebooting the TV (turn it off at the plug for a minute) at this point as well to ensure it has successfully disabled the Wifi.
The speed you get to your router is different to the speed that a device will get. The Sky streaming platform needs a constant connection to the Sky servers and therefore needs to constantly be getting 25-30 Mbps whenever it is switched on. Plenty of broadband providers provider pretty basic routers for your wifi network, and there are plenty of things that can further weaken a wifi signal due ot interference. Ultimately Sky Glass and Sky Stream need a strong and consistent internet connection to avoid these types of issues.
Sky Stream and Sky Broadband customerPlease LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
