This discussion topic has been answered Discussion topic: Sky glass loading then jumping forward
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Message posted on 15 Feb 2024 08:19 PM
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Programs, particularly live ones are constantly "loading" then jumping forward by tens mins or so. How do I stop it? Just FYI I've got no internet/ wifi issues
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Message posted on 15 Feb 2024 08:35 PM
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@JDrury wrote:Programs, particularly live ones are constantly "loading" then jumping forward by tens mins or so. How do I stop it? Just FYI I've got no internet/ wifi issues
@JDrury you may not think you have WiFi issues as other devices work but the Sky streaming platform is a little different and requires a constant connection to the internet and the platform can go a little bit mad if the connection is dropped even for the odd second. Essentially you need a strong, stable and consistent WiFi connection for the platform to perform as expected.
Ultimately the way to test this is to disable the WiFi in the settings and connect via an Ethernet cable and see if this issue goes away.
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Message posted on 15 Feb 2024 08:35 PM
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@JDrury wrote:Programs, particularly live ones are constantly "loading" then jumping forward by tens mins or so. How do I stop it? Just FYI I've got no internet/ wifi issues
@JDrury you may not think you have WiFi issues as other devices work but the Sky streaming platform is a little different and requires a constant connection to the internet and the platform can go a little bit mad if the connection is dropped even for the odd second. Essentially you need a strong, stable and consistent WiFi connection for the platform to perform as expected.
Ultimately the way to test this is to disable the WiFi in the settings and connect via an Ethernet cable and see if this issue goes away.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Message posted on 25 Mar 2024 10:26 PM
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Re: Sky glass loading then jumping forward
What if I have wireless?
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