Sky glass keeps freezing and has really loud noise to it

[Nelson1990]

Hello my sky glass keeps freezing it does it at least 3 times a day and I havw only had it coming up 2 weeks now it's so loud when it makes that awful noise it scared my little girl to death its so loud and it freezing an awful lot I really would like a replacement or a way to stop.it doing it if any body could help thankyou

[Derek_Trotter]

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@Nelson1990 wrote:
Hello my sky glass keeps freezing it does it at least 3 times a day and I havw only had it coming up 2 weeks now it's so loud when it makes that awful noise it scared my little girl to death its so loud and it freezing an awful lot I really would like a replacement or a way to stop.it doing it if any body could help thankyou

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This is a known glitch with Sky Glass. It has been reported regularly by other customers ever since Glass launched over 2 years ago. 

I don't think anyone has found out what the cause is (otherwise Sky would hopefully have fixed it with a software update) and nobody seems to have a permanent fix - it seems quite random. 

Give Sky a ring - they may be able to offer some further troubleshooing and may replace the TV. 

[Nelson1990]

Thankyou will try and get though to them if I can their phone lines so busy at the min thankyou anyway