Hi @Jacocooks
We are fellow subscribers on the community. The only recommendation would be to follow the recovery process. https://www.sky.com/help/articles/power-issue-help-sky-glass - which you say you have already tried, however it may be worth trying all steps in that article and trying recovery more than once. You have to ensure you are holding the button down, when you turn the power on and it can be tricky.
Failing this you will need to contact Sky to arrange a replacement under warranty.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
