Sky glass freezes - NOT using WiFi

[K11]

Sky glass keeps freezing then either restarts or need to power off on.

WiFi is off - using Ethernet to EE plus router with FTTP (during glitch other devices never dip below 700 Mbp/s).

WiFi off in sky glass settings. Problem has got more frequent- at least twice daily.

entertainment os 1.3

build v qs030.520.00p

sky live v CH000.043.1P

hardware model LT055-f2-wht 

sky live hardware model VC100-ant 

ui v 20.289.030.07

Thanks

[peter-marlow+1966]

Can you  connect the tv with an ethernet cable  it is more reliable,  I have my tv connected  that way and have no problems,  55inch sky glass tv  fftp  with  sky gigafast  900mps,  I used  to have problems  with  my  wifi when I had sky q got a sky engineer  out at the time and he installed  an ethernet cable  to that and the freezing  problems  stopped  so when I changed  to sky glass  I just  connected  the tv the same way 

[Exiled-in-HH]

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@K11 wrote:

Sky glass keeps freezing then either restarts or need to power off on.

WiFi is off - using Ethernet to EE plus router with FTTP (during glitch other devices never dip below 700 Mbp/s).

WiFi off in sky glass settings. Problem has got more frequent- at least twice daily.

entertainment os 1.3

build v qs030.520.00p

sky live v CH000.043.1P

hardware model LT055-f2-wht 

sky live hardware model VC100-ant 

ui v 20.289.030.07

Thanks

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Did you reboot the Glass TV after turning WiFi off ... and checked it was still off?

[peter-marlow+1966]

I already  had the ethernet cable  and when the tv arrived  before  turning  it to set it I plugged  the cable  in and  when setting  it up I turned  the WiFi off and it's  still  off nearly  3 years  later

[K11]

Yes, restarted and can confirm WiFi is off.

[Mister_Dalek]

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@K11 wrote:

Yes, restarted and can confirm WiFi is off.

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There have been issues recently with Sky Q and EE routers. I wonder if there's something similar going on here with Sky Glass. 

Might be worth giving Sky a ring.