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Discussion topic: Sky glass connection

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This message was authored by: anthony+a

Sky glass connection

My 2 glass tvs and 2 steaming pucks are periodically disconnecting from broadband and I'm constantly having to re connect them. 

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This message was authored by: peter-marlow+1966

Re: Sky glass connection

Posted by a Superuser, not a Sky employee. Find out more

Welcome to the forum, how are they all connected to your internet, and what speed do you have to the hub/ router ? You can check what speed the tv's and the pucks are getting by opening netfix on each 1 going to help open that and run check my network, also an either cable is more stable than wifi connection, sjy glass tv's need a min speed of 25mps for hd channels and 35mps for uhd channels for each tv, i have a busy household i have 2 55inch sky glass tvs and 1 puck not going to list everything else that i have connected to the internet but i am on sky broadband full fiber to the house 900 mps and i don't have any problems 

P c marlow
This message was authored by: Jporch316

Re: Sky glass connection

Posted by a Superuser, not a Sky employee. Find out more

@anthony+a wrote:

My 2 glass tvs and 2 steaming pucks are periodically disconnecting from broadband and I'm constantly having to re connect them. 


Do you have EE broadband  ?

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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