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Discussion topic: Sky glass air

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This message was authored by: Ellie180

Message posted on ‎08 Nov 2025 01:06 PM

Sky glass air

Had my sky glass air delivered today put it on stand and ready to set up and it's just going over the same stuff constantly and saying error with the update I've done all the steps and it's still doing the same any advice ?

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎08 Nov 2025 01:13 PM

Re: Sky glass air

Posted by a Superuser, not a Sky employee. Find out more

@Ellie180  Are you able to try the following:

 

Use ethernet between thre TV & Hub

 

Power down the TV for 10 minutes and try again.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Ellie180

Message posted on ‎08 Nov 2025 02:14 PM

Re: Sky glass air

Yeah I've done all the steps that the QR code takes me to and it's still just going over the same things I'm on to sky now but been in a Que absolutely ages 

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