Discussion topic: Sky glass after reboot

This message was authored by: Hazeyjonesy5 · ‎21 Sep 2024

After 24 hrs I've got my sky glass back almost.
when I go to itv or bbc I'm getting a message :

to watch this you need to upgrade your subscription - I don't understand why I can't get basic channels now and I don't know what to do.

This message was authored by: GD1 · ‎21 Sep 2024

@Hazeyjonesy5 I would suggest doin the following, turn off TV by remote, unplug for 30 seconds, plug back in, if this issue persists post back and we'll see if this can be escalated to the messaging team.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Jporch316 · ‎21 Sep 2024

@Hazeyjonesy5 wrote:
After 24 hrs I've got my sky glass back almost.
when I go to itv or bbc I'm getting a message :
to watch this you need to upgrade your subscription - I don't understand why I can't get basic channels now and I don't know what to do.

Try pulling the plug from the wall for a few minutes then plugging back in

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!

Discussion topic: Sky glass after reboot

Sky glass after reboot

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