Sky glass TV sound is crackling.

[GVG]

Hi, my sky glass TV sound is crackling. I’ve followed the online steps - and followed the suggested 'fixes' by sky help, including trying different channels to check the issue isn't just with one channel, and it keeps happening. I've even tried the various apps (Netflix, Disney etc) and still the same issue.  This is defo an issue with the TV, which I'm surprised this is happening onlh after a couple of years of having the TV! 

[Tom-W19]

Hi @GVG 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
 

[Lisa-P1987]

We are still looking to help you @GVG . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[willbob15gv]

We are getting the same issue too. This happens all the time with this TV. I've been onto Sky technical support and all the suggest is turn it off reset the TV for software update and every time I end up with the same problems as we're paying for this over a number of months time it's finished will be out of warranty! I've been impressed with Sky's new technology, i.e. Sky digital sky HD sky Q but this TV is the worst purchase I've ever made

[Fothergill1]

@willbob15gv Sky will have a record of all your complaints so call them again letting them know that the issues is still ongoing and you would like a replacement under warranty.

If they refuse to replace your Glass TV then you are at liberty to lodge a complaint at the following link: https://www.sky.com/help/forms/complaints 

If you are signed into your MySky account first it will populate the form with your details.

[cyrilbbd]

Hello,

I am having the same issue. 2 days of a crackling TV.

[TimmyBGood]

@cyrilbbd 

If that's what seems to be the usual cause (loose adhesive tape vibrating against a speaker cone) then it's not going to get better, so a warranty swap (if still within the two year cover) is applicable.

[Caster123]

Crackling sound ,drops connection when other devices still on WiFi getting annoying ... pop.... crackle.... tzzzt... pop .....  crackle loving the euros 🙄🙄🙄☹️☹️☹️😞😞😞😞